SHIPPING POLICY

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, and verification requirements.

Once your order has been processed and shipped, you will receive shipping information where tracking is available.

We work to provide reliable and discreet delivery to our customers.

Processing Time:
Orders are generally prepared for shipment within the stated processing timeframe.

Delivery Time:
Transit times depend on the shipping method and destination. Delivery estimates are not guaranteed and may be affected by carrier delays, customs procedures, weather, or other circumstances outside our control.

Once your order has shipped, tracking information may be provided by email or through your customer account.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

International orders may be subject to customs requirements, import restrictions, duties, taxes, or other regulations imposed by the destination country.

Customers are responsible for understanding and complying with applicable laws and regulations in their jurisdiction.

Please carefully review your shipping information before completing your order.

NOVABIOTECHRX is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address supplied by the customer.

If your shipment appears to be delayed, please first check the tracking information provided by the carrier.

If a package is marked as delivered but cannot be located, contact the carrier and our customer support team for assistance.

For damaged packages, retain the packaging and contact customer support as soon as possible.