Our Return Policy
We want you to be satisfied with your order. Returns and refunds are considered on a case-by-case basis and depend on the condition of the product and the specific issue reported.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or different from what you ordered, please contact our support team promptly.
Include your order number, a description of the issue, and clear photographs of the package and product (where applicable).
Refund Eligibility
Refunds may be issued for damaged items, incorrect items, or orders that cannot be fulfilled. Refund eligibility depends on the specific circumstances and product condition. Each request is reviewed individually.
Non-Returnable Products
Certain products cannot be returned, including items that have been opened, used, or compromised, as well as products with special storage requirements, contamination risks, or those restricted by applicable regulations.
How Refunds Work
- 1Contact our support team.
- 2We review your order and issue.
- 3Eligibility is confirmed.
- 4If approved, the refund is processed through your original payment method.
- 5Processing time depends on your payment provider.
Order Cancellations
You may request to cancel your order before it enters the processing or shipping stage. Once an order has been dispatched, it cannot be canceled, and you will need to follow our return process if applicable.
Return Shipping & Costs
If a return or replacement is approved due to our error (e.g., damaged or incorrect item), we will provide instructions and may cover return shipping costs. For customer-requested returns, shipping costs are typically the responsibility of the customer, unless otherwise stated.
For Research Use Only
All products sold by NOVABIOTECHRX are intended for research use only. They are not for human or veterinary use, not for diagnostic or therapeutic use, and not for personal consumption. Please refer to the product pages and our Terms for additional information.